Yes, you are most welcome to exchange products for other options if you are unhappy with the colour, size, quality or condition of the product or if we sent you the wrong product.

However, a few conditions will have to be met to qualify for an exchange.

https://www.mstrafiki.com/refund_returns/

Yes, you are most welcome to request a refund within 7 days of delivery for most non-defective products and within 6 months of delivery for defective products.

However, a few conditions will have to be met to qualify for refunds.

https://www.mstrafiki.com/refund_returns/

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

https://www.mstrafiki.com/refund_returns/